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Product Trainer – Customer Services

£45K Basic Salary + Excellent Benefits

Location London
Sector Training
Job type Permanent
Role Operations and delivery
Job ref EK2295

If you are an experienced product trainer in a customer service, sales or marketing environment then we have a fantastic new role for you!

This is a superb opportunity to support a successful customer service team, designing, developing and delivering learning interventions to accommodate a global workforce.

Why is this job so good?

  • You’ll be working for a well-known organisation who are recognised globally
  • This is a great opportunity to make a real impact on the training delivered
  • There are lots of benefits including bonus potential, pension scheme, life assurance and more!

Key responsibilities

  • Increase the skills and knowledge of the customer service team through training and development programmes
  • Analyse, design and develop learning interventions including writing, delivering and evaluating all training
  • Use customer service reports and surveys as well as conducting training needs analysis to determine training requirements
  • Create product based training materials for a global audience, and deliver remotely via virtual classrooms
  • Act as the main point of contact for all training queries

Candidate’s requirements

  • Previous experience designing and delivering product training in a customer facing organisation
  • Experience designing and delivering a range of training interventions
  • Strong interpersonal skills
  • Ability to work under pressure and meet tight deadlines
  • Ability to adapt and be flexible to different learning styles and needs of the business
  • Experience creating eLearning products using Articulate Storyline, Articulate 360 or similar
  • Experience training global audience using online delivery tools

Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo