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Online Learning Coordinator

£23K-£25K Basic Salary

Location London
Sector E-learning, Learning technologies
Job type Permanent
Role Operations and delivery
Job ref KB2553
Work hours 09:00 - 17:30

Our well-established client is seeking a “star in the making” to become part of their growing team!

You will provide 2nd line support to the learners and assist them with enrolling onto the online learning platform (VLE). You will also be responsible for analysing patterns in the participant queries and making suggestions for improvements.

Key responsibilities

  • Provide 2nd line support for clients participating in the learning
  • Collaborate with internal teams to resolve any client queries or system errors with the eLearning
  • Provide participant support reports to clients and the internal teams on a weekly basis
  • Analyse patterns in client queries and suggest recommendations for ways to improve the online learning platform
  • Support learners when enrolling onto the platform
  • Test learning before it is released to the client/learners

Experience

  • 1 year of experience in a Learning Platform Coordinator role or equivalent
  • Experience of dealing with client queries and resolving issues
  • Experience of administrating a learning platform, VLE or LMS
  • Strong understanding of Microsoft Office Applications (Including PowerPoint, Word and Excel)

Skills

  • Excellent communication and organisational skills
  • A self-motivated, ambitious individual who uses their initiative and works well independently
  • Strong time-management skills
  • Interest in learning and development
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Working with the Learning & Performance Institute

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