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Head of Account Management

£75K-£85K Basic Salary + Bonus

Location Southwest
Sector E-learning, Learning technologies
Job type Permanent
Role Sales and marketing
Job ref NB2602
Work hours Full time

An exciting opportunity and recently created role, focused on developing commercially successful and sustainable client relationships.

Leading a team of Account Managers you will ensure client satisfaction, resulting in both renewals and increased spend. Experience managing a successful account management team within the L&D or Learning Technologies arena is essential.

Key responsibilities

  • Ensure a first-class client experience by providing excellent levels of service and achieving ‘trusted adviser’ status with clients
  • Increase levels of client retention and grow revenues via proactive upselling and cross-selling activity
  • Develop processes that lead to a continuous improvement of the client experience
  • Lead a team of Account Managers focused on client success
  • Train and support team members to ensure high levels of product and industry knowledge
  • Promptly respond to and resolve client issues
  • Develop and strengthen relationships with both new and existing clients
  • Work with the account management team to implement robust account development plans
  • Collaborate with the sales and marketing team to create compelling client case studies based on high satisfaction and delight
  • Regularly review and analyse data in relation to client success, ensuring that levels are consistently increased and maintained
  • Be the key point of escalation in relation to client issues when needed

Qualifications

  • Formal qualifications related to team management or commercial management preferred

Education

  • Bachelor’s degree or equivalent

Experience

  • A minimum of three years’ experience developing a client success function
  • A minimum of 5 years of experience in a sales management role with the emphasis on the satisfaction, success and growth of an existing client base
  • Proven success developing client relationships that result in increased spend
  • A career to date covering roles involving sales leadership, customer service and account management is an advantage
  • Experience working within the SaaS technology or related arena

Skills

  • Proven management and leadership skills
  • Ability to develop relationships with strong rapport building skills
  • Adept at coaching and mentoring
  • Excellent negotiation and presentation skills
  • Ability to engage with senior level clients and stakeholders
  • Proven team working and collaboration skills
  • Analytical and process-oriented mindset
  • Possessing a strategic mindset coupled with excellent problem-solving skills
  • Able to use software involved in the client facing process e.g. CRM systems, marketing, collaboration, data analytics etc.
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