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Client Relationship Manager - Learning & Development

£35K-£55K Basic Salary + £50K-£80K OTE

Location London, Home-based
Sector Learning and development
Job type Permanent
Role Management and senior
Job ref HW2551

A rare and exciting opportunity in a reputed organisation within the L&D arena, that is seeking an ambitious and client focused individual with a genuine passion for and interest in the ever-changing L&D landscape.

Your main focus will be the proactive growth and development of existing clients, through several revenue streams whilst identifying new business opportunities.

Key responsibilities

  • Developing and strengthening client relationships via consultative and advisory based account management and sales
  • Identifying and creating opportunities to develop revenues via the cross-selling and up-selling of Learning and talent development related solutions
  • Attending and networking at industry conferences and seminars
  • Accurate sales forecasting and effective management of opportunity pipeline
  • Assisting clients in successfully delivering on L&D related projects and initiatives
  • Driven by client success, proactively collaborate and partner with senior stakeholders within both L&D/HR functions and the wider business to successfully deliver on L&D initiatives
  • Acting as the first line of contact for client queries and escalating issues where necessary

Qualifications

  • Any sales training qualifications are desirable

Education

  • Educated to degree level or equivalent is desirable

Experience

  • Minimum of 4 years of experience within a client facing, L&D focused role
  • Proven consultative sales skills in an L&D focused role, with strong networking credentials
  • Strong understanding and knowledge of development and trends within L&D
  • Ability to develop and grow accounts through outstanding relationship building and customer service
  • Desire to learn and continuously develop
  • Experience of selling to and ensuring ‘L&D success’ for Corporate, ‘Blue Chip’ clients
  • A genuine interest in L&D, learning technologies and how it is evolving
  • Adept at engaging with senior, C-level stakeholders and decision makers within L&D
  • Articulate and confident, adept at rapport building
  • Possessing an excellent telephone manner with face-to-face sales experience
  • Proven achievement of personal sales targets
  • Following up on inbound enquiries and converting these to sales
  • Conscientious with a genuine desire to excel
  • Passionate about making a real impact in the L&D industry

Skills

  • Excellent written and verbal communication skills
  • Relationship building ability and research skills
  • Great time management and organisational skills
  • Fantastic persuasion skills
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