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Client Success Consultant - SaaS

c£70K Basic Salary

Location London
Sector Learning technologies
Job type Permanent
Role Management and senior
Job ref KB2442

Are you passionate about helping clients to improve their business performance with impactful, cloud-based learning solutions? If so, this could be the role for you!

Collaborating with stakeholders on both the pre and post-sale engagement to configure an appropriate cloud-based learning platform and related solutions, you will be responsible for managing the change process, ensuring continuous client adoption and learner engagement of the SaaS platform.

Key responsibilities

  • Ensure the successful adoption and continued use of cloud-based learning platform
  • Strategic responsibility for increasing user adoption of the SaaS platform
  • Consult with clients to discuss learning platform and learning solutions requirements
  • Identify client’s challenges with SaaS and explore alternative and suitable options
  • Inform clients about the learning platform and solutions offered and how they can make the best use of them
  • Maintain and develop strong relationships with clients
  • Design and manage the change process whilst learning solutions are implemented
  • Holding regular client meetings before, during and after L&D solution implementation
  • Report directly to the board

Education

  • Educated to degree level or equivalent

Experience

  • Proven track record of consulting with clients, ensuring adoption of SaaS
  • Experience of working with clients to implement technology-based learning solutions and systems would be an advantage
  • Experience of liaising with clients in the technology or SaaS industry

Skills

  • Strong commercial acumen with significant client facing experience
  • Excellent organisational skills, adept at working under pressure and to tight deadlines
  • Passionate about technology, designing creative and innovative solutions
  • Proven problem-solving skills
  • Excellent verbal, written communication and rapport building skills
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Working with the Learning & Performance Institute

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