Blue Eskimo
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Client Success Executive - Home-Based

£35K-£40K Basic Salary + OTE
  • Ref: 3407
  • Permanent
  • Home-based

Our client delivers a diverse portfolio of IT training and certifications to corporate and individual clients globally. Our training options include the most important trends and technologies relevant in the industry today and are available in e-learning, virtual and classroom formats. As the Client Success Executive, you will act as a liaison and ensure excellent training experiences for key strategic accounts. You will work alongside our dedicated Account Management team to understand client needs and translate them into deliverable experiences by collaborating with the Product and Operations teams. You will guide and assist the client through their training journey from the initial sale to delivery, reporting, benchmarking, as well as expansion and retention.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

  • Collaborate with Sales team to understand client needs and identify the best training solution to meet those needs
  • Demonstrate project management experience and excellent organizational skills.
  • Advocate for the client internally, consistently working with Product and Operations to ensure timely and high-quality delivery.
  • Track client progress and satisfaction; regularly report to clients on these points, ROI and other measurables, according to established deadlines.
  • Utilize LMS and other SaaS platforms to regularly pull reports.
  • Create charts, graphics and compelling visual data for stakeholders.
  • Become the day to day client lead and build case studies & business cases to demonstrate ROI and ensure client retention.
  • Assist in the execution of large scale marketing campaigns and client onboarding.
  • Respond to client requests and inquiries in a timely and professional manner.
  • Effectively communicate with other departments and stakeholders to ensure client success.
  • There is a requirement for one day a week in the London office.

Skills

  • Demonstrable experience developing strategic account plans
  • Customer service oriented with excellent people skills and strong communicator
  • Highly organized with great time management skills; able to prioritize and support multiple accounts and projects simultaneously in a high paced environment
  • Goal oriented, motivated to ensure and demonstrate client ROI
  • Enthusiastic and energized in a fast-paced business environment
  • Comfortable having high-level conversations with senior level executives
  • Tech-savvy and quick to understand new software concepts
  • Professional with a friendly demeanor, organized and quick thinking

Experience

  • 2 years experience of selling instructor led and digital learning solutions
  • Up to date on EdTech trends
  • Demonstrable experience of successfully improving client satisfaction levels resulting in increased spend

Education

  • Educated to degree level or equivalent experience

Qualifications

  • Educated to degree level or equivalent experience
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  • LPI Capability Map Ambassador

The LPI Capability Map

It may help your application for this job if you submit your Capability Map Competency Profile, in addition to your CV.

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Your recruiter

Tamara Atherton

Tamara Atherton

Tamara has an excellent combination of experience in business development and recruitment. Tamara works closely with Nick Bate, focusing on recruitment for sales, customer success and marketing professionals in the L&D sector. If you are looking to hire a sales professional, get in touch with Tamara.

Talk to Tamara Atherton


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