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Customer Service Team Trainer (5 Month FTC)

£30K-£35K Basic Salary

Location West Midlands, Birmingham
Sector Training
Job type Contract5 Month Fixed Term Contract (FTC)
Role Creative, Operations and delivery
Job ref KB2494

An exciting opportunity to join a multinational organisation as a Customer Service Trainer. You will be responsible for designing and facilitating engaging training workshops focused on soft skills and systems training.

Key responsibilities

  • Facilitate training and blended learning workshops
  • Design engaging training workshops focused soft skills and system training
  • Accurately identify development needs of call handling staff
  • Coach and develop call handling staff within the contact centre

Qualifications

  • Relevant qualifications such as CIPD, ILM, NLP or TAP are desirable but not essential

Education

  • Educated to degree level or equivalent

Experience

  • Minimum of 2 years’ experience facilitating training workshops
  • Experience of delivering training to individuals in customer service or contact centre environment would be advantageous

Skills

  • Exceptional facilitation skills
  • Strong verbal and written skills
  • Good relationship management and engagement skills
  • Ability to prioritise work load
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