Our client, a professional membership organisation is seeking an L&D Coordinator to join their Training Team. This is an exciting opportunity for an organised and digitally minded learning professional to support the delivery of the online training programmes for members and external learners.This role will suit someone with experience in training administration, LMS management and webinar coordination who enjoys working collaboratively across teams and delivering an excellent learner experience. You will play a key role in the end-to-end administration and delivery of digital learning programmes, supporting learner engagement, maintaining training content and ensuring smooth operational delivery across multiple systems.This role is a London hybrid position.

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Manage the full training administration cycle across the CRM, LMS and website in line with the training programme schedule
Set up online courses, manage learner registrations and provide access to training content
Monitor learner engagement and progression throughout online programmes
Collect and evaluate learner feedback, identifying opportunities for content and process improvements
Host and provide technical support for live webinars and virtual training sessions
Upload and maintain digital learning content, ensuring materials remain accurate, up to date and aligned with brand guidelines
Support training content updates in response to learner feedback and legislative or regulatory changes
Maintain training booking pages and assist with website content updates through the CMS
Update and support training newsletters and marketing communications using digital marketing tools
Process bookings and respond to learner enquiries via phone and email, delivering excellent customer service
Work closely with Finance and IT teams to manage training-related transactions and resolve invoicing queries
Maintain accurate learner and membership data within the CRM system
Build effective working relationships with internal stakeholders, trainers, consultants and external suppliers

Strong administration and organisational skills with excellent attention to detail
Advanced knowledge of Learning Management Systems (LMS) and CRM systems
Confident using Microsoft Office applications including Word, Excel and PowerPoint
Ability to manage multiple tasks and deadlines simultaneously
Strong communication and stakeholder management skills
Excellent customer service skills with a proactive and collaborative approach
Experience editing and uploading website content
Ability to work independently as well as collaboratively within a team environment
Strong analytical skills with experience evaluating data and learner feedback
Understanding of online learning delivery and digital learning best practice

Minimum of 2 years experience using a CRM system within a training, education or learning environment
Experience working in a training administration or learning support role using an LMS
Experience supporting online training delivery and webinars
Experience analysing feedback and reporting data using Excel
Experience working within a membership organisation would be advantageous
Experience using Microsoft Dynamics and digital marketing platforms would be beneficial

LD qualifications are desirable but not essential
Awareness of current trends within digital learning and professional development
A proactive approach to continuous learning and professional development

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Learning and Development Coordinator