Our client is committed to transforming the world of e-learning by creating intuitive, immersive, and impactful learning experiences using a variety of media products. With an ever-growing client base, our client is seeking a dedicated, proactive, and dynamic Client Relationship Director to join the team.Work with a dedicated, diverse, and passionate team that values collaboration and open communication.If you're a strategic thinker with a passion for e-learning and a proven track record in building and nurturing client relationships, please apply.This is a hybrid role working from the Greater London office several days a week.
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Responsibilities
- Strategic Relationship Management: Cultivate, nurture, and expand our relationships with both existing and potential clients, ensuring their needs are met and expectations surpassed.
- Account Development: Identify opportunities for account growth and expansion, whilst ensuring service excellence and client retention.
- Collaboration: Work closely with cross-functional teams including Sales, Product, and Content Development to tailor solutions that meet unique client needs.
- Feedback Management: Act as the primary point of contact for key client feedback, ensuring that their insights inform our product and service enhancements.
- Market Awareness: Stay updated on the latest trends and challenges in the e-learning sector in the UK, ensuring that our offerings remain relevant and ahead of the curve.
- Reporting & Analysis: Monitor, report, and analyse client interaction metrics to inform decision-making and strategy development.
Skills
- Strong communication and interpersonal skills.
- Ability to think strategically and execute methodically.
- Proficiency in CRM tools and software.
- Strong commercial acuity with experience building robust commercial value propositions.
- Proven analytical ability: knowledge of how to use and interpret customer data to drive performance.
- Customer focussed, committed to building strong, long-standing relationships.
- Ability to rapidly pivot to changing customer requirements and opportunities.
- Ability to achieve challenging deadlines, working with stakeholders to gain commitment to action.
- Committed to sales and execution excellence with a strong work ethic, personal resilience, attention to detail and a collaborative approach.
Experience
- 2 or more years in a Client Relationship Director or Snr Account Manager role selling a bespoke learning product.
- A successful track record of consulting with and selling to senior LD and HR stakeholders
- Proven ability to achieve personal sales targets of at least 600K per annum
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Education
- Educated to a degree level is preferred.
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Your recruiter
Tamara Atherton
Tamara has an excellent combination of experience in business development and recruitment. Tamara works closely with Nick Bate, focusing on recruitment for sales, customer success and marketing professionals in the L&D sector. If you are looking to hire a sales professional, get in touch with Tamara.
Talk to Tamara Atherton
