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Team Leader – L&D Solutions

£30K Basic Salary + Benefits

Location Southeast, Berkshire
Sector Learning and development
Job type Permanent
Role Management and senior
Job ref EK2511
Work hours Full time

Are you focused on ensuring customer delight? Have you got previous experience managing a driven team in a customer services environment? Do you thrive in a high transaction volume service business?

We are looking for a Team Leader to lead a team of client focused advisers, working closely with key customers to deliver on agreed SLA’s and ensure the highest level of service, taking ownership of all deliverables.

Key responsibilities

  • Ensure contractual obligations are met and KPIs and SLAs are exceeded
  • Check service delivery is aligned to the customer contract
  • Make recommendations regarding service delivery
  • Assist in the implementation of new and additional services
  • Be the single operational point of contact for customers
  • Lead and direct a large team

Qualifications

  • Team leader/management qualifications are beneficial

Education

  • Educated to higher education level or equivalent is desirable

Experience

  • Previous people management experience within a customer service environment (10+ people)
  • 3+ years of experience working in a client engagement role or equivalent
  • Demonstrable experience in a high transaction volume service business with multiple customer and supplier relationships
  • Previous learning industry experience is advantageous

Skills

  • Strong business acumen with the ability to think strategically
  • Excellent communication skills and able to have difficult conversations at a senior level
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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

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