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Client Services Team Manager

£29K Basic Salary
  • Ref: 3501
  • ContractPart-time
  • South West

An amazing opportunity with an award-winning Non-Profit organization! They are looking for a confident and experienced Client Services Team Manager to join their digital learning team. In this role, you will be responsible for the day-to-day management of the 1st line customer service and support function. This position is a 12 Months FTC, Part-Time 30hrs per week.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

  • Build an understanding of the client needs and address these through customer support, client management, and sales support
  • Review client accounts and regularly perform client management meetings
  • Generate client reports and usage data to support the sales team
  • Acting a key point of escalation for all customer and client management issues

Skills

  • Strong attention to detail and accuracy in all working areas
  • Exceptional communication and customer service skills
  • Strong interpersonal skills encouraging others to communicate effectively
  • Be responsive and proactive to show the client you care

Experience

  • Knowledge of ticket managing systems
  • Experience of managing customer service andor support teams
  • Experience of conducting client management meetings

Education

  • Educated to a degree level is desirable

Qualifications

  • Educated to a degree level is desirable
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  • LPI Capability Map Ambassador

The LPI Capability Map

It may help your application for this job if you submit your Capability Map Competency Profile, in addition to your CV.

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Your recruiter

Barney Heath

Barney Heath

Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.

Talk to Barney Heath


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