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Onboarding Specialist

c£35K Basic Salary
  • Ref: 3505
  • Permanent
  • Home Counties

An outstanding opportunity to join a rapidly growing, cutting-edge organisation in the learning tech space! They are looking for an Onboarding Specialist to lead their clients through the onboarding journey, ensuring support and guidance throughout the process. Based in London/Cambridge 1-2 days per week.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

  • Ensure a smooth and strategic onboarding process to multiple clients simultaneously
  • Lead the entire onboarding process for new customers ensuring clients roll out the platform as smoothly as possible
  • Develop healthy relationships, building trust and transparency, enabling you to act as a partner and guide them through the onboarding process
  • Enhance & deliver customer training to enable clients to undergo these tasks themselves moving forward
  • Liaise with the Account team and Customer Success team to analyse customer needs to help deliver the best solution possible
  • Provide support and guidance on technical and non-technical related questions

Skills

  • Personable with the ability to build rapport and strong trusted relationships
  • Strong communication skills and enjoys understanding and solving problems
  • Adaptable to change and enjoy frequent feedback
  • Thrive in fast-paced, start-up environments

Experience

  • Minimum of 1-2 years experience in a similar customer onboarding position
  • Previous experience managing multiple projects simultaneously
  • Experience working within the eLearning or EdTech industry

Education

  • Certifications in relevant areas are desirable
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  • LPI Capability Map Ambassador

The LPI Capability Map

It may help your application for this job if you submit your Capability Map Competency Profile, in addition to your CV.

What can the Capability Map do for you?

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Your recruiter

Barney Heath

Barney Heath

Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.

Talk to Barney Heath


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