A brilliant opportunity be part of an award-winning organisation within the learning technology industry. You’ll be responsible for supporting and advising clients using the Learning Management System and associated technologies, whilst monitoring support budgets and related change requests.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Provide 2nd line client support and advice for customised Totara platforms and associated technology, via email, Microsoft Teams and telephone
- Work closely with the Service Manager to oversee resource planning and task allocation for 2nd line consultants
- Support 2nd line support consultants on technical escalations
- Deal with incident and service requests via Freshdesk to ensure client satisfaction
- Liaise with the Implementation Team to ensure that the client experience is consistent from implementation through to business-as-usual
- Liaise with the Technical Team to manage 3rd line technical support requests
- Attend operational team meetings and contribute as appropriate
- Maintain an in-depth knowledge of the LMS and provide advice regarding its application
- Monitor support budgets and associated change requests
Skills
- Highly organised with the ability to effectively manage and prioritise own workload
- Strong attention to detail and accuracy in all working areas
- Curious with exceptional communication and customer service skills
- Strong interpersonal skills and collaborative working style
Experience
- Proven capability in Learning Management Systems, e.g. Totara, Moodle
- Experience in providing customer support to clients
- Experience successfully leading consultants and assigning responsibilities accordingly
Education
- Educated to degree level is desirable
Qualifications
- Educated to degree level is desirable
Apply now
Your recruiter
Barney Heath
Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.
Talk to Barney Heath
