Our client, a growing consultancy delivering global learning and leadership programmes, is seeking an Operations Manager to drive operational excellence during a period of exciting expansion and integration.In this newly created role, you'll lead a high-performing operations/customer success team, enhance systems and processes across two established brands, and play a pivotal role in delivering outstanding client experiences for some of the worlds leading organisations.This role suits a strategic thinker who thrives in hands-on environments and has a passion for building scalable operations that deliver impact.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Lead the operations function across the group, reporting to the Managing Director
- Oversee end-to-end delivery of global L&D programmes and executive-level simulations
- Line-manage a small team of Programme Managers
- Develop team capabilities through coaching, objective setting and performance reviews
- Ensure efficient resource and capacity planning to support high-quality client delivery
- Standardise workflows and systems where appropriate, while allowing for brand-specific needs
- Lead adoption and optimisation of project management, CRM and delivery platforms
- Drive automation and data improvements to enhance reporting, coordination and efficiency
- Oversee coordination of a global network of external facilitators
- Manage onboarding, contracting and scheduling across time zones
- Champion the experience of external partners, ensuring alignment with organisational values
- Serve as a key member of the Leadership Team, influencing business-wide strategy
- Collaborate with Finance and Commercial leaders to align operations with growth goals
Skills
- Strong leadership and team management skills
- Highly organised with excellent project and programme management ability
- Confident in using tech to streamline operations and improve workflows
- Commercially minded with the ability to align operations to strategic goals
- Clear communicator, both written and verbal, with excellent interpersonal skills
- Comfortable navigating ambiguity and solving complex problems collaboratively
Experience
- 510 years experience in senior operations, delivery or programme leadership roles
- Background in LD, executive education, training, consultancy or professional services
- Experience in fast-paced or founder-led businesses, ideally during periods of growth or transformation
- Proven track record of improving systems and leading cross-functional teams
- Experience working with CRMs, project management tools, and delivery platforms
- Familiarity with LMS, SCORM or digital learning tools desirable
Education
- Degree or equivalent experience required
- Project management qualification e.g. PRINCE2 or Agile desirable but not essential
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Your recruiter
Katie Beck
Katie connects clients with top L&D, eLearning, and training professionals.
Committed to building lasting relationships, Katie makes recruitment seamless, collaborative, and successful. Whether hiring or job seeking, she brings energy, expertise, and a people-first approach to help individuals achieve their goals.
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