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Operations Manager - L&D

£45K-£50K Basic Salary
  • Ref: 3851
  • PermanentPart-time
  • Greater London

Our client, a growing consultancy delivering global learning and leadership programmes, is seeking an Operations Manager to drive operational excellence during a period of exciting expansion and integration.In this newly created role, you'll lead a high-performing operations/customer success team, enhance systems and processes across two established brands, and play a pivotal role in delivering outstanding client experiences for some of the worlds leading organisations.This role suits a strategic thinker who thrives in hands-on environments and has a passion for building scalable operations that deliver impact.Our client is open to a full-time or part-time employee for this role.

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Responsibilities

  • Lead the operations function across the group, reporting to the Managing Director
  • Oversee end-to-end delivery of global L&D programmes and executive-level simulations
  • Line-manage a small team of Programme Managers
  • Develop team capabilities through coaching, objective setting and performance reviews
  • Ensure efficient resource and capacity planning to support high-quality client delivery
  • Standardise workflows and systems where appropriate, while allowing for brand-specific needs
  • Lead adoption and optimisation of project management, CRM and delivery platforms
  • Drive automation and data improvements to enhance reporting, coordination and efficiency
  • Oversee coordination of a global network of external facilitators
  • Manage onboarding, contracting and scheduling across time zones
  • Champion the experience of external partners, ensuring alignment with organisational values
  • Serve as a key member of the Leadership Team, influencing business-wide strategy
  • Collaborate with Finance and Commercial leaders to align operations with growth goals

Skills

  • Strong leadership and team management skills
  • Highly organised with excellent project and programme management ability
  • Confident in using tech to streamline operations and improve workflows
  • Commercially minded with the ability to align operations to strategic goals
  • Clear communicator, both written and verbal, with excellent interpersonal skills
  • Comfortable navigating ambiguity and solving complex problems collaboratively

Experience

  • 510 years experience in senior operations, delivery or programme leadership roles
  • Background in LD, executive education, training, consultancy or professional services
  • Experience in fast-paced or founder-led businesses, ideally during periods of growth or transformation
  • Proven track record of improving systems and leading cross-functional teams
  • Experience working with CRMs, project management tools, and delivery platforms
  • Familiarity with LMS, SCORM or digital learning tools desirable

Education

  • Degree or equivalent experience required
  • Project management qualification e.g. PRINCE2 or Agile desirable but not essential
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Your recruiter

Katie Beck

Katie connects clients with top L&D, eLearning, and training professionals. Committed to building lasting relationships, Katie makes recruitment seamless, collaborative, and successful. Whether hiring or job seeking, she brings energy, expertise, and a people-first approach to help individuals achieve their goals.

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