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Client Operations Manager

£45K-£55K Basic Salary

Location Greater London
Sector Learning Providers
Job type Permanent
Role Project or Product Management
Job ref 3325

A superb opportunity exists for an experienced Client Operations Manager to join a small but high-performing team in a market leading consultancy specialising in the development of bespoke learning solutions. The Client Operations Manager will be responsible for managing multiple programmes often of a complex nature. Responsibilities include overseeing international learning events, supporting clients throughout the project and having an input on the design of learning and interventions on a global scale.

Stand out from other candidates, with the LPI’s Capability Map see how


  • Maintain excellent client relationships, keeping an up to date knowledge of the client’s needs and ensuring effective client engagement throughout the design and delivery of learning programmes
  • Managing projects from initiation to delivery to ensure excellent customer service is delivered
  • Laise with clients frequently via telephone, SMS and face-to-face to ensure a first class customer and learner experience
  • Be a main point of contact for clients to discuss all training matters, whether it be financial, legal or operational
  • Identify new collaboration opportunities when working with clients and cross sell learning solutions that will add value
  • Work closely with finance team, sending out invoices to clients on time and with correct PO details on
  • Lead on client commercials, provide client proposals and program budgets
  • Negotiate, manage and administer records of program contracts
  • Line management responsibilities for two direct reports


  • Excellent written and verbal communication skills, with the ability to provide a superb client experience
  • A natural leader who is driven and can work well under pressure in a fast-paced environment
  • Highly organized with excellent time and task management skills
  • Proficient in Microsoft Office, including Word, PowerPoint, Excel and Teams
  • Knowledge of Google Drive or similar is desirable 


  • A minimum of 5 years of experience in client services or account management focused role
  • Experience of working in an LD environment is essential
  • A strong project management background
  • Experience in line managing or leading a small team


  • Educated to degree level or equivalent


  • Project Management qualifications are desirable 

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LPI Capability Map

If you plan to apply for this job, it may help your application to submit your Capability Map Competency Profile, in addition to your CV.


Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo