Client Operations Manager

A superb opportunity exists for an experienced Client Operations Manager to join a small but high-performing team in a market leading consultancy specialising in the development of bespoke learning solutions. The Client Operations Manager will be responsible for managing multiple programmes often of a complex nature. Responsibilities include overseeing international learning events, supporting clients throughout the project and having an input on the design of learning and interventions on a global scale.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

• Maintain excellent client relationships, keeping an up to date knowledge of the client’s needs and ensuring effective client engagement throughout the design and delivery of learning programmes
• Managing projects from initiation to delivery to ensure excellent customer service is delivered
• Laise with clients frequently via telephone, SMS and face-to-face to ensure a first class customer and learner experience
• Be a main point of contact for clients to discuss all training matters, whether it be financial, legal or operational
• Identify new collaboration opportunities when working with clients and cross sell learning solutions that will add value
• Work closely with finance team, sending out invoices to clients on time and with correct PO details on
• Lead on client commercials, provide client proposals and program budgets
• Negotiate, manage and administer records of program contracts
• Line management responsibilities for two direct reports

Skills

• Excellent written and verbal communication skills, with the ability to provide a superb client experience
• A natural leader who is driven and can work well under pressure in a fast-paced environment
• Highly organized with excellent time and task management skills
• Proficient in Microsoft Office, including Word, PowerPoint, Excel and Teams
• Knowledge of Google Drive or similar is desirable 

Experience

• A minimum of 5 years of experience in client services or account management focused role
• Experience of working in an LD environment is essential
• A strong project management background
• Experience in line managing or leading a small team

Education

• Educated to degree level or equivalent

Qualifications

• Project Management qualifications are desirable 

Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.