Client Services Training Manager (12 Month FTC)

A brilliant opportunity to join a well-established membership body, who require a Client Services Training Manager to work closely with their new and existing clients to develop and maintain relationships, whist managing the effective delivery of in-company training programmes and promoting the launch of new learning products to existing and prospective clients.This is a 12 month fixed-term contract.

This job aligns to the LPI’s Capability Map see how

Responsibilities

• Develop and maintain client relationships to assess and meet their training needs
• Manage trainer selection, briefing, and contract negotiations with trainers and clients
• Invoice clients and provide trainers with purchase order numbers before courses
• Recruit new trainers to ensure a wide range of subjects for in-company customers
• Build blended learning solutions to enhance training effectiveness.
• Generate new business opportunities by researching key segments and understanding their needs
• Develop the in-company pipeline to reflect new market opportunities
• Collaborate with the Marketing team to create and execute marketing campaigns
• Collect and update testimonials from in-company courses
• Communicate with prospects to build relationships and attract new customers
• Work with the Head of Training and Development to assist in the planning and development of open training programmes
• Facilitate the smooth execution of online training courses by supporting both speakers and delegates
• Implement effective marketing and materials to promote courses, including utilising social media

Skills

• A confident communicator with the ability to manage and develop client relationships
• A proactive and commercial approach to identifying new opportunities to promote the learning products
• The ability to think creatively and originally to grow business and generate new business
• Self-motivated, positive, and assertive in working with others at all levels
• Excellent verbal and written communication skills with good attention to detail
• Team player with the ability to use own initiative

Experience

• A minimum of 3 years experience working within a learning and development role, providing support to external clients
• Experience of coordinating learning events, liaising with trainers or suppliers

Education

• Educated to degree level is desirable

Your recruiter

Katie Beck

Katie is our recruitment team leader, supporting and guiding the team to find exceptional L&D talent for brilliant L&D opportunities. She possesses six years’ experience in L&D recruitment – across all levels of roles and all types of organisations.

Talk to Katie Beck

• Email Katie Beck
• 01527 579647
• Connect on LinkedIn