Customer Success Executive

An awesome opportunity has arisen with a multi-award-winning digital learning and software company, which focuses on designing and developing custom digital experiences for organisations. They are looking for a Customer Success Executive to develop and maintain strong service levels and relationships with clients, to achieve customer success and exceed revenues. Hybrid working in Nottingham.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

• Conduct and keep up-to-date detailed client research
• Be responsible for client engagement activities
• Attend client meetings and arrange internal meetings for and on behalf of Account Managers
• Ensure professional communication skills with assigned clients, via email, phone etc
• Create sales quotations, statements of work and commercial proposals
• Arrange internal strategy meetings and then contribute to the strategy for client accounts
• Support the detailed maintenance of client data records with the CRM

Skills

• Proficiency in Microsoft Office suite
• Strong research skills to support lead generation
• Excellent time management skills in order to meet deadlines
• Ability to identify new sales opportunities within client organisations
• Proficient numeracy skills to support creating of proposals and quotations

Experience

• Experience working within the digitalIT software services industry would be advantageous
• Minimum of 3 years experience within a sales or customer service-related environment

Education

• Educated to a degree level is desirable

Qualifications

• Certifications in relevant areas are desirable

Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.