Our client is an award-winning e-learning company going through a period of rapid growth in a highly competitive space. They make learning, agile, social and learner led by understanding the needs of each learner and creating a consumer grade experience.
They are looking for a Customer Success Manager to deliver a compelling customer implementation and engagement strategy and drive real transformative results for their clients. You will aim to become a trusted advisor and strategic partner to drive engagement.
If you have energy and experience setting up Learning Management Systems, customer onboarding and long term account management and are looking a supportive, fun environment, please apply now.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Support new customers through the onboarding process.
- Work with customers to help support our clients high retention rate.
- Own the handover from Sales and complete the service requirement specification
- Facilitate communication between the customer and the Learning Solutions team
- Support client administrator training and successful build out of the LMS and content
- Work with existing customers to help them achieve their business objectives
- Understanding customer needs in order to anticipate and deliver exceptional support
Skills
- Passion for client success
- Strong relationship building skills
- Problem solver
- Continuous learning and improvement is important to you
- Enthusiastic and creative in problem solving
- Strong organisation and time management skills
- The ability to prioritise and work on several projects at once
- The ability to pick up new applications and technologies quickly
- Experience identifying customer objectives and challenges, build trust and credibility quickly, and build enduring relationships
Experience
- 2 years in a Customer Success or e-learning project management role
- Experience demonstrating, setting up and onboarding LMS platforms.
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Education
- Educated to a degree level or equivalent experience in a relevant role
Apply now
Your recruiter
Tamara Atherton
Tamara has an excellent combination of experience in business development and recruitment. Tamara works closely with Nick Bate, focusing on recruitment for sales, customer success and marketing professionals in the L&D sector. If you are looking to hire a sales professional, get in touch with Tamara.
Talk to Tamara Atherton
