Are you a highly organised individual with excellent interpersonal skills? Have you coordinated large scale learning programmes and learning solutions? If so, keep reading…
Our client is seeking a Client Delivery Programme Manager to join their operational team. You will be responsible for managing client accounts, ensuring successful delivery of learning programmes, working closely with clients to understand their requirements, develop tailored solutions, and provide exceptional customer service throughout the project lifecycle. You will also support the wider customer service and product delivery team as required supporting the B2C clients.
This role can be worked remotely (UK) with travel required into the Manchester office 1-2 times a month or more if preferred.
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Act as the main point of contact for assigned client accounts
- Maintain strong relationships with clients throughout the project lifecycle, ensuring their needs are understood and client satisfaction is a top priority
- Work closely with internal teams to plan and manage the project plans, timelines and resource allocation
- Support clients by providing excellent customer service with the goal of client retention, re-sign and expansion
- Collaborate with clients to identify opportunities for additional learning and development initiatives
- Create, update and maintain projects plans on the operational systems, to ensure all programmes are delivered on time, within budget and of high quality
- Manage and report on financials and profitability
- Liaise with clients to understand their learning needs and develop customised training solutions
- Report regularly to clients and internal teams on project highlights, outcome and performance metrics
Skills
- Approachable with superb communication and interpersonal skills
- Highly organised with an analytical minded approach
- Excellent organisational skills with the ability to prioritise workload efficiently and have a strong attention to detail
- A self-motivated, approachable individual who uses their initiative and works well independently and within a team
- Strong commercial acumen to support decision making and programme management
- Positive and pro-active with a can-do attitude with the ability to take accountability for work
Experience
- A minimum of 3 years of experience in a Client Services, Programme Manager or Senior Learning Coordinator role, with focus on providing high quality customer service to large clients
- Experience of providing high quality client relationship management or programme management in the Learning Development or commercial training space
- Experience of using online project management systems to track and report on programme administration and profitability
Education
- Qualifications in project management are desirable
- Bachelors degree or equivalent in a relevant field is desirable
Apply now
Your recruiter
Darcy Love
Darcy is an approachable recruiter; she is passionate about building relationships with both candidates and clients. Darcy recruits for several learning roles, with a particular focus on sourcing high-calibre candidates within learning design and e-Learning developer positions.
Talk to Darcy Love
