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Implementation Solutions Manager

£40K-£45K Basic Salary

Location Home-based
Sector Learning Providers
Job type Permanent
Role Learning technologies
Job ref 3417

A multi-award-winning global leader in the learning platform industry is looking for an Implementation Solutions Manager to take ownership of impactful projects, solve complex problems, build positive relationships, and manage client expectations at an expert level. 1-2 days per month London office.

This job aligns to the LPI’s Capability Map see how


Responsibilities

  • Understand the client’s objectives and needs, and manage the implementation of effective solutions
  • Advise and suggest possible improvements where you see opportunities
  • Onboard new clients efficiently and effectively
  • Working closely with the technical support teams to ensure managing issues efficiently
  • Report and monitor key metrics, such as engagement, project timelines and client satisfaction
  • Manage client expectations and negotiate when necessary to reach outcomes that work for both for the client and the business
  • Use the CRM software solutions to ensure successful handovers to internal teams

Skills

  • Personable with the ability to build rapport and strong trusted relationships
  • Able to handle varied workload and pivot from project to project efficiently
  • Adaptable to change and enjoy frequent feedback
  • Thrive in fast-paced, start-up environments

Experience

  • Minimum of 1-year experience in SaaS platform implementation, client services or delivery
  • Previous experience managing multiple projects simultaneously
  • Experience working in Learning and Development
  • Experience using tech tools like MS 365 and Monday.com

Education

  • Educated to a degree level is desirable

Qualifications

  • Certifications in relevant areas are desirable

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LPI Capability Map

This role aligns to the following competencies on the LPI’s Capability Map. If you plan to apply for this job, it will help your application to submit your Capability Map Competency Profile, in addition to your CV.


Design and develop solutions

Manage projects
3 – Advanced

Initiating, planning, executing, controlling and closing the work of teams on L&D projects to achieve goals and meet success criteria.

Strategy and operations

Manage technology for learning
3 – Advanced

Working with others to manage the technology strategy, roadmap and tools used to enable the individual and organisational learning and performance needs of today – and the innovations of tomorrow.

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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo