Are you passionate about helping clients succeed through innovative digital learning solutions? Our client is seeking a Customer Success Manager to lead impactful client partnerships and drive the adoption of innovative platforms. In this role, you'll play a key part in transforming how organisations use digital learning tools, ensuring they achieve their goals. If you're ready to make a difference and thrive in a dynamic environment, this opportunity is for you!
Stand out from other candidates, with the LPI’s Capability Map see how
Responsibilities
- Use deep product knowledge to guide clients on effective platform use
- Lead onboarding, managing stakeholders for smooth implementation, including scoping, configuration, training, and launch
- Provide ongoing support to enhance product adoption and customer satisfaction, acting as an escalation point for service issues
- Collaborate with internal teams to design and deliver integrated digital learning solutions, supporting business development and alignment across departments
- Align client expectations with our strategy and roadmap for mutual success
- Oversee client projects from planning to execution and follow-up
- Support broader company projects as needed
- Excellent communication and collaboration abilities
- A passion for creating engaging and effective learning experiences
- Proficiency in using authoring tools, especially Articulate Storyline
- Strong attention to detail and excellent time management and organisation skills
Skills
- Familiar with LMS platforms, APIs, and integrations
- Basic knowledge of Agile methodology
- Advanced skills in Microsoft Office, CRM systems, and online project management tools
- Excellent written and verbal communication, able to build strong relationships quickly
- Strong analytical skills with a data-driven approach to problem-solving
- Strong understanding of enterprise technologies like LDAP, SSO, CRM, ERP, and HRIS is
Experience
- Proven experience in Customer Success Management, Project Management, LMS implementation, or Engagement Management
- Experience within the eLearning industry
- Bilingual in Spanish and English is highly desirable
- Previous experience with Tableau, Power BI, or Data Studio is advantageous
Education
- Any LD related qualifications are desirable but not essential
Apply now
Your recruiter
Barney Heath
Barney is a dedicated recruiter, who is enthusiastic and meticulous in his approach. Barney recruits for roles across L&D, with a particular focus on learning technologies roles. If you need to speak with a recruiter about learning tech roles, Barney’s the one to call.
Talk to Barney Heath
