Customer Service Advisor – Learning Technology

Are you a personable individual with experience of delivering high-quality customer service? If so, this could be the perfect role for you! Our client, a well-established learning technology provider is looking for a Learning Technology Advisor who will be advising clients and actively selling their learning technology products. This role is office based with the flexibility to work from home 2-3 days a week.

Stand out from other candidates, with the LPI’s Capability Map see how

Responsibilities

• Be the first point of contact for inbound sales enquiries via telephone and email
• Explore immediate and future opportunities early in the sales cycle to identify additional income
• Manage internal systems to ensure existing customers and prospects are put in touch with the most appropriate person
• Build strong relationships with customers based on trust and credibility
• Successfully review customer data in the CRM to create target growth lists and plan engagement activity
• Reengage with lapsed or ex-customers to re-introduce products and services 
• Collaborate with Sales Consultants in line with sector strategies to generate sales opportunities through outbound activity
• Handover highly qualified leads to a Sales Consultants for demonstration, further qualification, and conversion

Skills

• Exceptional customer service skills
• Strong interpersonal skills and collaborative working style
• Proven capability in Microsoft Office applications
• Demonstrable evidence of organisational and administrative skills
• Attention to detail and accuracy in all working areas

Experience

• 1-2 years experience in a customer service, customer support or sales role
• Experience generating new business sales from a range of sources is desirable
• An understanding of the Learning Development industry is desirable

Education

• Related qualifications are desirable but not essential

Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.