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Customer Service Advisor – Learning Technology

£20K Basic Salary

Location North East
Sector Learning Providers
Job type Permanent
Role Sales
Job ref 3372

Are you a personable individual with experience of delivering high-quality customer service? If so, this could be the perfect role for you! Our client, a well-established learning technology provider is looking for a Learning Technology Advisor who will be advising clients and actively selling their learning technology products. This role is office based with the flexibility to work from home 2-3 days a week.

Stand out from other candidates, with the LPI’s Capability Map see how


  • Be the first point of contact for inbound sales enquiries via telephone and email
  • Explore immediate and future opportunities early in the sales cycle to identify additional income
  • Manage internal systems to ensure existing customers and prospects are put in touch with the most appropriate person
  • Build strong relationships with customers based on trust and credibility
  • Successfully review customer data in the CRM to create target growth lists and plan engagement activity
  • Reengage with lapsed or ex-customers to re-introduce products and services 
  • Collaborate with Sales Consultants in line with sector strategies to generate sales opportunities through outbound activity
  • Handover highly qualified leads to a Sales Consultants for demonstration, further qualification, and conversion


  • Exceptional customer service skills
  • Strong interpersonal skills and collaborative working style
  • Proven capability in Microsoft Office applications
  • Demonstrable evidence of organisational and administrative skills
  • Attention to detail and accuracy in all working areas


  • 1-2 years experience in a customer service, customer support or sales role
  • Experience generating new business sales from a range of sources is desirable
  • An understanding of the Learning Development industry is desirable


  • Related qualifications are desirable but not essential

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LPI Capability Map

If you plan to apply for this job, it may help your application to submit your Capability Map Competency Profile, in addition to your CV.


Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo