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Customer Service Advisor – Learning Technology

£20K Basic Salary

Location North East
Sector Learning Providers
Job type Permanent
Role Sales
Job ref 3372

Are you a personable individual with experience of delivering high-quality customer service? If so, this could be the perfect role for you! Our client, a well-established learning technology provider is looking for a Learning Technology Advisor who will be advising clients and actively selling their learning technology products. This role is office based with the flexibility to work from home 2-3 days a week.

Stand out from other candidates, with the LPI’s Capability Map see how


Responsibilities

  • Be the first point of contact for inbound sales enquiries via telephone and email
  • Explore immediate and future opportunities early in the sales cycle to identify additional income
  • Manage internal systems to ensure existing customers and prospects are put in touch with the most appropriate person
  • Build strong relationships with customers based on trust and credibility
  • Successfully review customer data in the CRM to create target growth lists and plan engagement activity
  • Reengage with lapsed or ex-customers to re-introduce products and services 
  • Collaborate with Sales Consultants in line with sector strategies to generate sales opportunities through outbound activity
  • Handover highly qualified leads to a Sales Consultants for demonstration, further qualification, and conversion

Skills

  • Exceptional customer service skills
  • Strong interpersonal skills and collaborative working style
  • Proven capability in Microsoft Office applications
  • Demonstrable evidence of organisational and administrative skills
  • Attention to detail and accuracy in all working areas

Experience

  • 1-2 years experience in a customer service, customer support or sales role
  • Experience generating new business sales from a range of sources is desirable
  • An understanding of the Learning Development industry is desirable

Education

  • Related qualifications are desirable but not essential

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LPI Capability Map

If you plan to apply for this job, it may help your application to submit your Capability Map Competency Profile, in addition to your CV.


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Working with the Learning & Performance Institute

Blue Eskimo enjoys a unique relationship with the Learning & Performance Institute, as its nominated recruitment provider. And, as a company that’s accredited by the LPI, we operate within its guidelines and uphold its standards.

Find out more plus 20% off your LPI membership, when you register with Blue Eskimo